DELL Conspiracy: Covering Up Laptop Design Defects
Hurry! Before Dell deletes this entire forum thread! Dell’s Inspiron 700M/710M laptop line has a well-documented design flaw. Why is this news so obscure? Perhaps it’s because Dell deletes almost all recent references to the flaw in its Dell Tech Forum. Dell deletes forum posts that detail user fixes, workarounds, and tales of user discontent.
Note: I’ve disabled comments now to prevent flame wars starting up — Thanks for the replies from Dell, it’s good to know customers are that important
This post has been read 32 times.
Jim said
am January 19 2007 @ 4:36 am
I work for the Dell Forums, we don’t delete posts, if they violate the TOS we remove them to a hidden area and send an e-mail to the person that posted it telling them why it was moved and offer them the opportunity to repost without the offending content . Dissing Dell or ranting about an issue you are having will not get your post removed unless you violate the Terms of Service.
RichardatDELL said
am January 19 2007 @ 9:39 am
Thanks for the information and appreciate your concerns about the forums and Inspiron 700M/710M.
First, as jim points out, we have clear policies related to the forums. A violation of the terms of service would include using curse words, including personal contact information etc. or if someone posts multiple posts on the same subject. (this generally happens when they have an issue that they are not sure what board to post in, so they post the same note several places).
if you look around the forums I think you have to conclude there is lots of commentary that details user fixes, workarounds, and tales of user discontent.
If you have information that leads you to some other conclusion, please email: dell_forums@dell.com so that we can investigate the specifics.
Second, on the Inspiron 700M/710M, I am checking on a couple things with our product team and will get back to you.
RichardatDELL said
am January 20 2007 @ 4:19 am
Hi JDJ
as promised, getting back to you about the Inspiron 700M/710M . While the signal to noise ratio (SNR) on some other notebook models may be better, the 700m is within industry standards in this regard. An overwhelming majority of our Inspiron 700m customers have been pleased with their experience.
However, feedback like yours is certainly taken into consideration when developing new products and improving existing processes along the way.
If the SNR of this sound chipset while recording is unacceptable to you, you might consider the following optional peripherals which may help: http://www.griffintechnology…. http://www.usbgear.com/USB-So... http://www.usbgear.com/usb-au...
These options are very affordable and bypass the sound chipset altogether. If you have any questions or if we can help further, please feel free to contact us here: Customer_advocate@dell.com
universejdj said
am January 20 2007 @ 6:51 am
Thanks for all of your responses…
Ketcheson.net :: links for 2007-01-20 said
am January 20 2007 @ 7:28 pm
[...] DELL Conspiracy: Covering Up Laptop Design Defects
eggie said
am January 24 2007 @ 4:09 pm
WOAH massive dell cover up
what makes me wonder why dell has made such a fuss about a small blog when they are trying to preseve an already tarnished reputation
too bad its a well known fact that dells are shit
RichardatDELL said
am January 25 2007 @ 8:20 am
Hi eggie
small blog or big blog…our customers all count period.
eggie said
am January 25 2007 @ 11:59 am